Frequently Asked Questions

Returns and Refunds?

Please email [email protected] within 7 days of purchase for all returns or warranty issues. Refunds are subject to a 15% restocking fee for refund, or 7.5% restocking fee for store credit/exchange. Items with free shipping are subject to a refund minus our actual cost of shipping. Pre-order cancellations are subject to a 5% fee for refund. Items found to be defective will be repaired under warranty or replaced if still available. All items are expected to be returned in original packaging, and without any signs of wear (e.g. scratches, lost accessories, or modifications to instrument).

Shipping is not refundable. Customers are responsible for shipping on returned items. Return shipping labels are sometimes available to customers on a case by case basis at the discretion of Big City Music. When returning items with "Free Shipping", our actual shipping cost will be deducted from the refund.

We are not responsible for units damaged due to use of improper voltages. Please be aware of voltage requirements before purchasing and connecting any equipment.

INTERNATIONAL BUYERS

In addition to regular return policy, please be aware that returned items could also be subject to import taxes and/or duties that will be the customers responsibility.

Return Policy on "NOS" (new old stock), discontinued, and used items:

Please email [email protected] for the return policy on a specific item you are interested in purchasing. Thank you.

 

Rentals?

Please contact [email protected] to inquire about renting equipment for your project needs.

Equipment:

• Black Corp. Deckards Dream
• Black Corp. Kijimi
• Sequential OB6
• Sequential Pro 2          
• Sequential Prophet 6    
• Sequential Prophet '08 PE
• Sequential Prophet 12
• Sequential Tempest
• Dewanatron Swarmatron
• Mellotron M4000D
• Mellotron Mini
• Moog Grandmother
• Moog Minimoog (original 1970s)
• Moog Sub 37
• Moog Voyager Old School
• Moog Taurus Pedals
• Roland TR-808
• Sequential Pro One
• Waldorf Quantum

More specifics upon request

 

Location & Hours?

If you would like to visit our showroom, please email [email protected] or call us to make an appointment. Thank you. 

Big City Music
11106 Ventura Blvd 
Studio City, CA 91604 
818-985-0855 

Monday : 1pm - 5pm by Appointment

Tuesday : 1pm - 5pm by Appointment

Wednesday : 1pm - 5pm by Appointment

Thursday : 1pm - 5pm by Appointment

Friday : 1pm - 5pm by Appointment

Saturday : Closed

Sunday : Closed

 

Shipping Policy?

Read it here - https://www.shopbigcitymusic.com/pages/shipping-policy

Privacy Policy?

Read it here - https://www.shopbigcitymusic.com/pages/privacy-policy

Terms of Service?

Read it here - https://www.shopbigcitymusic.com/pages/terms-of-service